Privacy Policy
Privacy Policy
At City Central Hostel, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information. Please read it carefully to understand how we handle your data.
Scope
This policy applies solely to City Central Hostel and not to other websites linked to our platform. We encourage you to review the privacy policies of any third-party websites you visit through our links.
Use of Your Information
We collect information to ensure the safety of our users, guests booking through our website, and our partner properties. This information helps us identify and accommodate our guests effectively and ensure the safety of our staff. Additionally, we gather website user and guest data for statistical purposes. For statistical analysis, we may collect guests’ nationality, date of birth, and gender. When you visit our websites, we may automatically log your IP address for website management and broad demographic analysis. We also use your email address to send confirmation emails and, if necessary, to contact previous guests regarding post or lost property.
Reservation Data
To confirm your reservation, we require certain information, typically including:
– Your name
– Telephone or mobile number (for emergency purposes)
– Gender
– Nationality
– Date of Birth
– Identification data (e.g., Passport or Driver’s License details)
– Debit/Credit card details, including the three-digit security code
– Date of arrival and departure
– Email address
Please inform your fellow travelers that we will require the same information from them for a smooth check-in process.
Debit/Credit Card Data
For reservation guarantees, we collect a full 16-digit debit/credit card number, the cardholder’s name, card type (VISA, MasterCard, or Maestro), three-digit security code, and expiry date. Your debit/credit card details are used exclusively to secure your booking. We will only debit your account if you do not follow our cancellation procedure or when you authorize our website to periodically charge the card for services like monthly subscriptions, which can be canceled at any time.
Guests’ Personal Data
We respect guest privacy and will not sell or disclose guests’ personal information to any third party unless required in an emergency or as part of our duty of care.
Keeping Guests’ Information Updated
It’s essential to keep your personal information up to date, especially if you are a returning guest. We may contact you to verify the accuracy of the information we hold.
Website Security
While we employ security procedures like firewalls, please note that the internet is not entirely secure.
Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the data practices of these websites, so please refer to their privacy policies and terms and conditions.
Photography and Film
You are welcome to take photos or film at our properties, but we recommend asking for permission from other guests who are not part of your group. Occasionally, we may commission crews to film or photograph our properties for promotional purposes. If you do not wish to be photographed or filmed, please let us know.
Disclosing Guests’ Personal Information to Third Parties
We will not disclose your personal information without your permission unless legally obligated to do so.
Your Rights
By providing your information to us, you consent to its use as outlined in this Privacy Policy. You may request access to, modification of, or deletion of the personal information we hold about you. To do so, please contact us at [privacy email address]. If you have concerns, we encourage you to contact us before escalating the issue to a supervisory authority.
Changes to Our Privacy Policy
We may update our Privacy Policy at any time, and your continued use of our website indicates your agreement with any changes.
For any privacy-related inquiries or requests, please reach out to us at support@citycentral.co. Your privacy matters to us, and we are committed to safeguarding your information.